I would like to comment on how awful your flight and consumer service was now. Flight 4425 was suppose to depart at five pm from DC and obtain to Atlanta. We didn’t just take off from DC till 6:twenty pm. We had been explained to it had been going to be a 10 moment delay but we in no way boarded the airplane until finally way later on. Then the pilot claimed there was no delay Even with getting delayed 45 minutes then experienced us sit to the runway for more than 35 minutes. I realize you have no Handle more than the turbulence we skilled but we arrived in ATL plus they didn’t Have a very terminal for us to unboard.
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My flight was to go away at 6 a.m. which suggests leave your bed and your home ahead of the crack of dawn. Only to go through security and after that sit inside the airport lounge as the crew was struggling to fly.
I'm producing to precise my disappointment with my recent excursion. I created preparations by way of American Airways in order that I could use my details and I was proud of that. I obtained a superb price. Because of an unforeseen and unfortunate protection breach at Albany Airport my flight to Norfolk was delayed two several hours. We rebooked to Newport Information in lieu of Norfolk for getting there at a decent hour. Our luggage however went to Norfolk. We rented an auto and picked our luggage.Within the return flight and checked our baggage after which acquired an email from YOU telling us of a delay and based upon the data YOU delivered we rebooked to a later flight.
The temperature in Dallas from eleven:00 am until eventually effectively after five:00 pm was blue skies and sunshine. The flight from Dallas to DC was not crammed with temperature as the path was direct and never altered aside from slight turbulence which brought on altitude adjustments to avoid. The weather conditions in DC was crystal clear and no rain. Weather predicted for Charleston WV did take place 45 minutes once the originally scheduled landing time should have transpired. It is actually my perception that American Airways could have and should have provided extra in the way in which of logistical experience in Dallas for gate availability and contingency ideas when gates are blocked, far more guidance for delayed connecting flights to help travellers and stay away from skipped flights, plus much more humanity and comprehending for passengers stranded in the evening in a large town without information and facts, assets, and so forth. We were not provided anything by Vanessa S. or even the gate staff. I did go to the ticket counter in DC as well as a Manager, Sandra did present our first and only apology and knowledge on lodge shuttles with the airport and a discount voucher superior at numerous lodges. By the way, our luggage which was checked wasn't available to us on Friday night time and we were offered a complimentary toiletry bag. Baggage personnel have been pretty courteous plus the emphasize of our buyer working experience. Simply because we couldn't get re-booked until finally the following working day And that i could not reach Charleston WV as wanted for enterprise obligations, I rented a resort area in DC plus a rental automobile and drove myself to Charleston WV from Washington DC. the subsequent early morning in an effort to arrive as necessary. The result of my working experience left me emotion incredibly let down in The client service readily available at American Airways.
File LOCATOR PKWHHY AMERICAN EAGLE Our granddaughter graduated from New Mexico Point out on Could 14th. Our system was to fly the following morning to Phoenix on Flight 5635 We arrived on the airport at four:thirty am on Might 15th and our flight AT six:fifteen AM was cancelled due to not enough communications for your pilot to immediate his flight. Regretably, there have been no other flights to Phoenix that day. So we got an right away remain in El Paso. We experienced presently turned in our rental car or truck As a result we had been stranded with the lodge for that working day!!. The vacation agent rescheduled our flight for the next day Might sixteenth. We ended up checking out our tickets afterwards inside the day and recognized anything was wrong with our tickets so we went back towards the airport and talked on the agent and we only had a flight to PHOENIX. No flight were scheduled to Puerto Vallarta on that working day!!! If we experienced not checked Together with the agent we would have been layed more than in Phoenix for an additional working day. We experienced also upgraded our seats so we shed around $two hundred in expenses.
My challenge was a bag which was overweight. 1 woman stored stating I could only choose 50 lbs, regardless if I informed her I had been delighted to pay for overage expenses. This other lady wasn't way too helpful. On the other hand, Nina Kong went really away from her solution to help me… calling for data, seeking things up…she even helped me transfer the bag to a secure place whilst I went through it to view if I could rearrange and pull some bodyweight out.
So bottom line…..Except if you come back to me with some sort of consideration, you’ll never see me once again.
the AA particular person at the AA terminal for being incredibly snide, when in actual fact I'd done every little thing in my Manage to have towards the aircraft in the timely style.
I'm a loyal buyer and even with my yrs of loyalty if I had been five minutes late there might be no lee way for me to board a plane.
I had been scheduled for just a flight leaving Ronald Reagan Airport to Columbus Worldwide Airport today, boarding at two:forty two departing at 3:fifty. Me and three Other individuals , sitting inside the assigned gate, hardly ever read the boarding announcement. Once we realized people today have been boarding went for the gate and have been turned away. It was 3:04 PM once we had been advised this. Intellect you the gate just shut two minutes prior and we sat and watched the airplane entrance of us for another twenty minutes. People today had been however dropping off baggage and boarding the plane . When requested why we are able to’t board the airplane, we have been chastised with the employees for not listening. The gate was crowded, and noisy. I can tell you we couldn't hear your team.
Thanks for getting in contact with American Airlines Shopper Relations. This is often an automatic acknowledgment, providing me an opportunity to share with you right away what is happening together with your information.
I attempted to make reservations for why not check here a close-by hotel by way of your Airline Accommodations services just to discover that there were no vacant rooms accessible. I was left to hitch the remainder of the displaced travellers to rest inside the airport terminal over a cot using a blanket and pillow. I'm appalled that while in the 21st Century, I had to working experience this level of humiliation.
Luis not merely got us on the flight but update to first class. This was a major treat for us. The flight quantity was AA2386 in the event I spelled Luis’s past identify Erroneous.